1 ph Privacy Policy

What This Policy Covers

This Privacy Policy applies to all personal information collected by 1 ph when you register an account, make deposits or withdrawals, use any game or feature on 1ph.pro, or contact our support team. It covers information collected through our website and any related mobile browser experience. This policy does not apply to third-party websites or services that may be linked from our platform — those are governed by their own privacy policies. We encourage you to read this document in full so you are fully informed about how your data is handled before you create an account or continue using the platform.

1. Information We Collect

When you register on 1 ph, we collect the personal details you provide during the sign-up process. This includes your full name, date of birth, email address, mobile number, and your preferred payment method details. We also collect a copy of a valid government-issued ID when you complete the identity verification step required before your first withdrawal. During your use of the platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players.

We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you send. If you participate in any promotions or surveys on the platform, the responses you submit will also be collected and stored. All information collected is limited to what is necessary for the purposes described in this policy — we do not collect data beyond what is reasonably required to operate the platform and comply with applicable regulations.

2. How We Use Your Information

The personal information you provide is used primarily to create and manage your account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with regulatory requirements. We use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our terms or policies. Your session and activity data is used to monitor for suspicious behaviour, prevent fraud, and ensure the integrity of the platform for all players. We do not use your personal data to send unsolicited marketing communications without your consent, and we do not sell your information to third parties under any circumstances.

We may use aggregated, anonymised data — which cannot be used to identify you personally — for internal analytics and platform improvement purposes. This helps us understand how Filipino players use the platform so we can make it faster, more reliable, and better suited to mobile use. Any use of your data beyond the purposes listed in this policy will only occur with your explicit consent or where required by law.

3. Data Sharing and Disclosure

1 ph does not sell, rent, or trade your personal information to any third party. We may share your data with trusted service providers who assist us in operating the platform — for example, payment processors who handle your PHP transactions, identity verification partners, and cloud infrastructure providers. These third parties are contractually required to handle your data securely and only for the specific purpose for which it was shared. We do not permit them to use your data for their own marketing or any purpose unrelated to the services they provide to us.

We may also disclose your personal information where required to do so by Philippine law, court order, or a lawful request from a government authority. In such cases, we will disclose only the minimum information necessary to comply with the legal obligation. If we are involved in a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance where required by applicable law.

4. Data Retention

We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents are typically retained for a minimum period required by applicable gaming and anti-money laundering regulations. Once the retention period has expired and there is no longer a legal basis for holding your data, we will securely delete or anonymise it. If you request the closure of your account, we will process your request and delete your personal data in accordance with our retention schedule, except where we are legally required to retain certain records.

5. Data Security

1 ph takes the security of your personal information seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure. All data transmitted between your device and our platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular reviews of our security practices to ensure they remain effective and up to date.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone. If you believe your account has been compromised, contact our support team immediately through the help section of the platform.

6. Your Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to be informed about how your personal data is collected and used. You have the right to access a copy of the personal information we hold about you, and to request corrections if any of that information is inaccurate or incomplete. You also have the right to object to the processing of your data in certain circumstances, and to request the deletion of your data where there is no longer a lawful basis for us to retain it. To exercise any of these rights, please contact us through the support details available in the help section of the platform, and we will respond within a reasonable timeframe.

If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all such concerns seriously and will cooperate fully with any investigation. Our goal is to ensure that every Filipino player on 1 ph can trust that their personal information is handled with care, transparency, and respect.

7. Cookies and Tracking Technologies

1 ph uses cookies and similar tracking technologies to maintain your session when you are logged in, remember your preferences, and collect anonymised usage data that helps us improve the platform. Essential cookies are required for the platform to function correctly and cannot be disabled. Non-essential cookies, such as those used for analytics, are only placed with your consent where required by applicable law. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity across other websites.

8. Children's Privacy

The 1 ph platform is strictly for adults aged 21 and above, in line with Philippine gaming regulations. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will take immediate steps to suspend the account and delete the associated data. If you believe a minor has accessed the platform, please notify us through the support section immediately. For more information on our age verification practices, please refer to our Terms and Conditions.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the date shown at the top of this page. Continued use of the 1 ph platform after any changes have been published constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. If you have questions about any update, our FAQ page is a good starting point, and our support team is available to assist with more specific queries.